A long term plan – a long term investment

Transformation of this magnitude is a significant investment, but will result in important improvements – making it easier for people to do business with us and allowing us to better support claims, process information, and ultimately help reduce the time lost due to workplace injury. 

In other jurisdictions where similar systems have been replaced, the investment has been in the tens of millions of dollars.


The investment is not expected to affect our funding timeline or employer rates, as long as we continue making progress in injury prevention and return to work – and that progress is, of course, also dependent on better systems.

A closer look

  • In 2016-2017, we spent approximately $11 million to implement online services and other online capabilities for workers, employers and service providers. Learn more about WCB Online.
  • The estimated costs of the partnership with our systems integrator to replace our core systems is approximately $29 million, spread over the years 2017-2020. 
  • The work is ongoing, and the total value of the investment is not yet final. We know additional investment will also be needed as we approach final implementation. This will include additional systems support necessary to ensure a smooth transition and minimize service interruption to workers and employers, and annual licensing and support costs on an ongoing basis.