What's Changing for Service Providers

We’re modernizing our systems and processes to provide you with better service and more online service options. The following are some of the service changes we're making for Service Providers.

What's New? 

Medical Aid Statements

Our new system enables us to process payments in real time, daily, which will ensure you receive payment for the service you have provided, faster. A Medical Aid Statement will be issued weekly. 

Physician Billing

We have changed the way physicians’ claims are processed at WCB. As of June 27, 2019, physicians must submit a WCB claim number and/or a worker's injury date (month and year) when submitting claims payment.

Confirming a worker is eligible for benefits at the time of claim submission helps prevent billing errors and the need for payment reversals, and will ensure claims continue to be paid efficiently. It is important to note that if a worker doesn’t have a WCB claim number yet, only the injury date (month and year) need be submitted. 

In addition, we know that timely information is important and WCB is committed to improving communications. To that end, WCB now notifies physicians when there are eligibility changes related to a worker receiving care. Updates will occur when coverage has been approved, denied, or closed, and if a worker transitions to receiving long-term benefits from a return-to-work plan. 

Ongoing updates will be provided by Medavie via the MSI Physician’s Bulletin. If you do not receive the Bulletin, you can subscribe here. 

We appreciate your patience as we work towards a new and improved WCB Nova Scotia.