Workers' Compensation Safety Board of Nova Scotia

Reporting Standards

Submitting Reports & Invoices

Responsibilities

Timely and comprehensive reports help the WCB effectively and efficiently manage claims toward a timely and safe return to work for our mutual clients. It is important for service providers to submit reports often and in a legible format. The frequency of reporting for each specialty is outlined in the links below, as well as in your Letter of Agreement (if applicable).

All approved tiered service providers are required to use WCB Online to submit all forms, reports, and invoices for clients with a valid NS Health Card Number.

Invoices

If you have submitted invoices to WCB Nova Scotia for payment, there are a couple of ways you can check your invoice processing dates:

  • For tiered service providers: Log in to WCB Online to view the latest processing date for invoices, along with a summary payment history.
  • Call us at 902-491-8324 or toll free: 1-800-870-3331 and follow the prompts provided.

Payment will only be guaranteed if the service has been pre-authorized by the WCB unless otherwise specified in your contract. If you provide service to a worker without pre-authorization, you risk the possibility of the WCB refusing payment for the service. Separate invoices shall be submitted for each worker.

Invoices for tiered service providers

WCB Online is a business service currently available for tiered service providers to submit and monitor your invoices. If you are an approved tiered service provider clinic, you are required to submit your invoices online. For more information, log in to your secure WCB Online account, talk to your clinic’s WCB Online account administrator or check out the WCB Online Services User Guide for tiered service providers.

All other service providers:

Paper invoices should be faxed to the Workers’ Compensation Board: 902-491-8001.

Invoices shall include:

  • WCB Claim number
  • Health card number
  • Name of injured worker
  • Date of birth of worker
  • Address of worker
  • Date of accident
  • Invoice number
  • Date of service(s)
  • Description of service(s)
  • Service provider’s name, address, telephone number