Understanding the Claims Process for Physical Injury
If you’ve been hurt at work—physically or psychologically—it’s important to file a claim with WCB. We provide coverage and support for a wide range of injuries, including those that affect your mental or emotional health.
The information on this page applies mainly to physical injuries. Learn about the claims process for a psychological injury.
What to do when injured at work
- Get medical help right away if needed, and tell your supervisor as soon as possible.
- If you have a sprain, strain, or other work-related injury that does not require emergency care, call 1-888-383-3361 to speak with an appointment coordinator. They will help connect you with fast treatment through the Work-Connected Recovery network.
- Talk with your employer about safe work options or modified duties so return-to-work planning can start immediately.
- Complete the WCB injury report with your employer within 2 days.
Learn more about the steps to take if you get injured at work.
What happens when you open a claim
When you’re hurt at work, you and your employer open a claim with WCB. We’re here to support your recovery and help you return to work as early and safely as possible. Find step-by-step details about what to expect when a claim is opened.
Benefits and services
When an injury claim is accepted, the WCB will:
- Cover eligible medical expenses for your injury
- Pay you compensation when your injury prevents you from working
- Support you in returning to work while you recover
Find out more about WCB benefits and services.
Getting back to work is part of getting better
Most workplace injuries don’t need time away from work. With the right supports, many people can stay at work or return quickly and safely. If you do need time off, WCB will help you get back when it’s safe to do so.
Whether your injury happened at work or outside of work, Returning to work is part of treatment. Work is an important part of your overall health. From physical and mental health, to financial and social health—working is good for all of us, and for our families.
That’s why WCB’s approach combines treatment and recovery with safe work. This includes the Work-Connected Recovery program, which gives workers fast access to care and helps support a safe return to work.
How to appeal a claim decision
If the WCB does not accept your claim or makes a claim decision you think is wrong, you are free to ask for a review or an appeal. Find out more about filing an appeal.
Contact information
If you’re looking to contact WCB before filing a claim, the best way is by phone.
Toll Free: 1-800-870-3331
Once you’ve filed a claim, be sure to register for WCB Online—It’s your central hub for claim updates, documents, and messages. Using WCB Online is fast, easy, and helps us support you better.