Our Business Transformation

Modernizing WCB Nova Scotia to better serve our province

During discussions around developing our 2016-2020 Strategic Plan, stakeholders told us we need to evolve the way we work. We heard:

  • Faxing information doesn't cut it anymore
  • Employers and workers want more direct access to their information
  • Workers want to receive their money faster
  • We need to be smarter and more efficient so that we are easier to do business with

Our transformation at a glance:

  • In December 2015, we introduced direct deposit and made enhancements to our phone systems.

  • In 2017, we introduced new, secure online services so employers, workers, and service providers can interact with us online by sending and receiving messages, completing forms, and accessing claim and account information.

  • In June 2019, we replaced the 25-year-old systems that power claims processing and management, and employer rate assessments. We continue to make improvements as we adjust to our new systems.

 

For more details about WCB's modernization: