When your claim is opened, and we have your cell phone number, you will now receive a one-time text message confirming that we’ve opened your claim. This means you’ll have early access to your claim number and be able to register online to access information earlier.
This message includes:
- A confirmation that your claim has been opened
- Your claim number
- A link to sign up for online services to access updates and next steps
Why it matters:
We know the early days after an injury can feel uncertain. This text gives you quick peace of mind, letting you know we’ve opened your claim and the process has started.
What you need to know:
- You’ll only receive one text throughout duration of claim
- It’s sent automatically if we have your cell number
- You don’t need to reply to the message
- If you don’t receive a text, don’t worry. You’ll still get a phone call from your case worker
- You can opt out, although with only one text message, you won’t need to
This new feature is part of our commitment to providing faster, more accessible service for workers injured in the workplace. Read more about our commitment to service excellence in our 2024-30 Strategic Plan.
We’re here to support you at every step of your recovery. If you have questions, you can always contact us or speak with your caseworker.