Client Relations Officer
What the Client Relations Officer does
WCB Nova Scotia strives to provide quality service to Nova Scotians. The Client Relations Officer (CRO) helps make sure this standard is upheld.
The CRO reviews complaints about WCB service, or the conduct or behaviour of an employee. The CRO does not take sides. Their role is to review and investigate concerns in an unbiased, impartial way. For more detail, see Policy 10.3.1R in our Policy Manual.
What is a complaint?
As described in our policy, a complaint is “a formal expression of dissatisfaction provided to WCB Nova Scotia about a product, advice or service, either offered or provided, coupled with a request to remedy the problem.”
A disagreement with a claim decision issued by WCB is not a complaint. If you disagree with a decision, there is an appeal process that reviews specific errors or oversights in the claim decision.
How to register a complaint
You can make a complaint to the Client Relations Officer's office by phone or regular mail. For privacy reasons, the officer cannot communicate about claim-related matters by email.
The Client Relations Officer will be in touch promptly to gather details and formally register your complaint. After that, you will be kept informed as the process moves forward.
Phone
A WCB phone representative will ask you for some basic details about the nature of your complaint to get the process started. The Client Relations Officer will call you back.
WCB Nova Scotia
Attn: Client Relations Officer
200-137 Venture Run
Dartmouth, NS B3B 0L9