Submitting Forms, Invoices, and Reports
Service providers are required to submit forms, reports, and invoices for services provided to workers injured at work. Submitting accurate and complete information on time helps ensure continuity of care and timely payment. Only invoices submitted within six months of the date of service will receive payment.
The process for submitting forms, reports, and invoices depends on the type of service you provide and whether you are part of the Work-Connected Recovery (WCR) network or an approved out-of-province provider.
Providers in the Work-Connected Recovery (WCR) network
Through the Work-Connected Recovery Program, we support safe recovery and return to work for Nova Scotians who have experienced Musculoskeletal injuries (MSIs) and psychological injury. If you are part of the Work-Connected Recovery (WCR) network, Lifemark is your primary point of contact for all matters related to forms, reporting, and invoicing.
Lifemark provides guidance and support related to:
- Required forms and documentation
- Reporting standards and timelines
- Invoicing and payment processes
- Referrals and care coordination
- Program service standards and expectations
All onboarding, training, administrative processes, and operational support for WCR network providers are managed through Lifemark.
Providers delivering care through the WCR network do not submit forms or invoices through WCB Online.
For questions about forms, reporting, invoicing, or program standards, contact Lifemark.
Other Service Providers
WCB Nova Scotia works with many different types of health services providers. Whether you are a physician, psychologist, audiologist, pharmacist, or another care provider, you can find the forms you need below.
1. Out-of-province clinics for physical and psychological injury
If you are a provider located outside Nova Scotia and approved to deliver services for WCB MSI and psychological injury claims, please continue to use our existing process for submitting forms, reports, and invoices.
To submit forms:
- Find the applicable form
- Complete, print, and sign the form
- Include the worker’s claim number on every page
- Fax completed forms to 902-491-8001
Commonly used forms:
- Form B — Initial Assessment
- Form C — Progress Report
- Form E — Physical Abilities Report
- Assistive Devices Request
Psychology forms
- Psychology Assessment Form: REPORT
- Psychology Progress Form: REPORT
- Psychology Assessment Form: INVOICE
- Psychology Progress Form: INVOICE
2. Other Service Providers
WCB Nova Scotia works with many different types of health services providers. Whether you are a physician, audiologist, pharmacist, or another care provider, you can find the forms you need below.
- Download the PDF form from the Resource Library
- If you have WCB Online access, upload the completed PDF as a secure-message attachment
- If you do not have WCB Online access, fax to 902-491-8001
- Include the claim number on every page
Submitting invoices
Timely and complete invoices help ensure payment without delay. Only services pre-authorized by WCB are guaranteed for payment. If treatment is provided without authorization, payment may be refused. Regardless of the type of approved health service you provide, only invoices submitted within six months of the date of service will receive payment.
All Service Providers outside of the work-connected recovery program network should submit invoices by fax to 902-491-8001.
All invoices must include:
- WCB claim number
- Worker’s name, address, date of birth, and health card number
- Date of workplace injury and date(s) of service
- Invoice number and description of service(s)
- Service provider’s name, address, and phone number
Separate invoices must be submitted for each worker.