Work-Connected Recovery

Learn how the Work-Connected Recovery program puts workers first to help them get care faster.
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When Nova Scotians are hurt at work, they want to recover quickly and get back to what matters. That’s why we’re improving how people recover from workplace injuries.

Starting in 2026, injured workers will be assessed and treated more quickly for physical and psychological injuries. Care will be provided by a province-wide network of health providers who are accountable for recovery and return-to-work outcomes.

New provider network

Starting in 2026, the provider network will include more than 100 independent clinics, many with multiple locations, along with individual providers, Lifemark clinics, and CBI clinics.  

View the growing list of providers in our network. All providers were invited to join the network - an open invitation that remains in place today.

More than 95% of workers in the system today can continue with their current provider. For the small number who need to transition, we have contacted them in December and matched them with a new provider without interrupting treatment or recovery. Please contact your case worker if you have questions about the transition.

How to refer

There are no changes to the referral process in 2025.

Starting in 2026:

  • Call a WCB Appointment Coordinator at 1-888-383-3361. This will be the fastest way to book an appointment with an approved provider.
  • Contact an approved provider directly or walk into an approved clinic. Providers can accept appointments directly if they are on the approved list and able to meet WCB service standards.

Just like today, workers will be able to access treatment through self-referral, employer referral, or case-worker referral. No matter how a referral is made, workers will be connected to care quickly and supported throughout recovery and return to work.

Faster, more consistent care in 2026

After a workplace injury:

  • Workers will be contacted within 24 hours of a referral
  • Physical injuries will be assessed within three days
  • Concussions and psychological injuries will be assessed within five days

Questions? Contact WCR@wcb.ns.ca

Learn more about the program:

Learn about what led us here:

If you have a question, please contact WCR@wcb.ns.ca or connect directly with your WCB Case Worker or Business Partner.

Last updated: 2025-12-19
employers workers health service providers physical injuries psychological injuries return to work