Claim Confirmation by Text (Sept. 10/25)
When your claim is opened, and we have your cell phone number, you will now receive a one-time text message confirming that we’ve opened your claim. This means you’ll have early access to your claim number and be able to register online to access information earlier.
This message includes:
- A confirmation that your claim has been opened
- Your claim number
- A link to sign up for online services to access updates and next steps
Why it matters:
We know the early days after an injury can feel uncertain. This text gives you quick peace of mind, letting you know we’ve opened your claim and the process has started.
What you need to know:
- You’ll only receive one text throughout duration of claim
- It’s sent automatically if we have your cell number
- You don’t need to reply to the message
- If you don’t receive a text, don’t worry. You’ll still get a phone call from your case worker
- You can opt out, although with only one text message, you won’t need to
This new feature is part of our commitment to providing faster, more accessible service for workers injured in the workplace. Read more about our commitment to service excellence in our 2024-30 Strategic Plan.
We’re here to support you at every step of your recovery. If you have questions, you can always contact us or speak with your caseworker.
FAQ for Workers
Q: Why did I get a text message from WCB?
A: If you recently submitted a claim, we may send you a one-time text message to confirm that we’ve opened it and the process is underway. This message includes your claim number and a link to sign up for online services. As a reminder, WCB will never ask you to provide personal or financial information or ask for money via text.
Q. Does this mean that I can contact my caseworker by text?
A. No, this is not an option at this time.
Q: What does the text say?
A: It lets you know your claim has been opened and gives you:
- Your claim number
- A link to sign up online so you can access updates and next steps
Q: Is this the only communication I’ll receive?
A: No. You’ll still receive a call from your case worker after opening a claim. The text is simply an added way to get information to you faster.
Q: What if I didn’t get a text?
A: Not all workers will receive the message. It depends on whether we have your cell number on file. If you didn’t receive it, don’t worry, your claim is still being processed, and you’ll get a call from your caseworker.
Q: What if I hear from my caseworker before I get the text?
A: That’s possible. In some cases, your caseworker may call you before the text is sent. If that happens, you’ll still receive the text. It’s a one-time message that gives you quick access to your claim number and helps you get set up online.
Q: Can I reply to the message or ask questions by text?
A: No. The message is automated and at this time can’t accept replies. If you have questions, please contact your caseworker or call us directly.
Q. Do I have to unsubscribe from receiving text messages?
A: No, you will only receive one text confirming your claim has been opened. You do have the option to unsubscribe and that means it will apply to any new future claim.
Q: Will my employer or health provider be notified too?
A: No, this feature is just for you as part of improving your experience with WCB.
Q: Why is WCB doing this?
A: We heard from workers that the early part of the claim process can feel uncertain. This one-time text helps close that gap, letting you know your claim is in progress and giving you the information you need to create your account online and access to information faster.
Q: Does the text give access to my private information?
A: No. The text only includes your claim number and a link to WCB’s secure online services. To access any personal or claim-related information, you must log in using your own credentials. No private details are shared in the text message itself.