GPI claim journey | Role of Client Care Navigators | Pre-existing conditions

Summary:

• Introduces Gradual Onset Psychological Injuries (GPI) as a new compensable condition under WCB Nova Scotia, recognizing mental health injuries that develop over time from ongoing workplace stressors rather than a single traumatic event.
• Explains the eligibility criteria for GPI claims — exposure to substantial workplace stressors beyond typical job pressures, a diagnosed psychological condition from a qualified professional, and a clear causal link to the work environment.
• Details WCB’s new service model launching in September, designed to enhance consistency, transparency, and support in handling psychological injury claims for both workers and employers.
• Highlights the importance of education, collaboration, and early intervention, encouraging open communication, proactive mental health practices, and better understanding of the claims process.
• Provides real-world examples and outlines how GPI claims differ from traumatic psychological injuries, reinforcing WCB’s goal to promote mentally healthy workplaces across Nova Scotia.

Intended Audience:

• Employers, HR professionals, supervisors, safety practitioners, and workers seeking to understand WCB Nova Scotia’s updated approach to psychological injury claims, eligibility requirements, and workplace mental health responsibilities.