Learn more: Improving our complaints process

complaints banner636960370075871403

From the Report of the Auditor General

Workers’ complaints may not be addressed properly due to significant deficiencies in the complaint process.

Learn more

Learn more: Timeliness and Communication

Learn more: Complaints.

Learn more: Privacy.

Learn more: Quality assurance, training and performance documentation 


Complaints Q&A

What we’re doing to improve

There is significant opportunity to improve and formalize our complaint process. 

We take complaints seriously, and all complaints received are acted upon. A dedicated position responds to these complaints, and reports to the Board of Directors. Annually, a summary of the types of complaints received is reported publicly in our Annual Report.

However, there is significant opportunity to improve this process. Today, complaints are handled personally, often with personal calls and in-person discussion with workers and stakeholders.

While on a human level these phone calls and exchanges may address the complaint, there is potential to formalize the process going forward. Right away, we will begin looking at these opportunities based on interjurisdictional best practice.



Nova Scotia’s Office of the Auditor General (OAG) news release
Audit Report
Audit Video