Talk to your Case Worker

When a claim is filed, it will be assigned a case worker who will help both the injured worker and employer through the claims process.

You will both be provided with contact information so that you can get in touch with questions or concerns. Both employers and workers can message securely with the case worker online.

For Employers
Find the name of the case worker assigned to the claim in MyAccount.

For Injured Workers
Sign into WCB Online to talk to your case worker securely and privately. It’s quick, secure, and convenient.

If you don't have an account, you can sign up now with WCB Online, or contact us for assistance

To ensure you receive the best service possible, we ask that you contact your case worker in advance to schedule an appointment if you require a face-to-face meeting. If, for any reason, you are assigned a new case worker this will also be updated within your WCB Online account. This information is also shared with your employer.