Reporting Standards

Timely and comprehensive reports help the WCB effectively and efficiently manage claims toward a timely and safe return to work for our mutual clients. It is important for service providers to submit reports often and in a legible format.

All approved tiered service providers are required to use WCB Online to submit all forms, reports, and invoices for clients with a valid NS Health Card Number.


If you have submitted invoices to WCB Nova Scotia for payment, there are a couple of ways you can check your invoice processing dates:

  • For tiered service providers: Log in to WCB Online to view the latest processing date for invoices, along with a summary payment history.
  • Call us at 1-800-870-3331 and follow the prompts provided.

Payment will only be guaranteed if the service has been pre-authorized by the WCB unless otherwise specified in your contract. If you provide service to a worker without pre-authorization, you risk the possibility of the WCB refusing payment for the service. Separate invoices must be submitted for each worker.

Invoices for tiered service providers

WCB Online is a business service currently available for tiered service providers to submit and monitor your invoices. If you are an approved tiered service provider clinic, you are required to submit your invoices online. For more information, log in to your secure WCB Online account, talk to your clinic’s WCB Online account administrator or check out the WCB Online Support Site for service providers.

All other service providers:

Paper invoices should be faxed to WCB Nova Scotia at 902-491-8001.

Invoices should include:

  • WCB Claim number
  • Health card number
  • Name of injured worker
  • Date of birth of worker
  • Address of worker
  • Date of accident
  • Invoice number
  • Date of service(s)
  • Description of service(s)
  • Service provider’s name, address, telephone number