WCB upgrades financial solution to serve Nova Scotians better

We are pleased to announce we have moved to a new financial solution to better serve workers, employers, and suppliers. 
 

Payments will not be interrupted, but there are some changes to note.

Your WCB direct deposit payment is arriving later in the day: 

Your WCB payment will arrive on the same day, but about 12 hours later. For example, if your payment usually appears around midnight, it will now show up by midday. 

Workers will temporarily receive long-term benefits earlier this fall 

Long-term benefit payments for September and October will be processed earlier than usual.

The temporary payment schedule for these months will be processed on these dates: 

• September 1
• October 2

Payment schedules for November onward will return to the first Wednesday of each month, as they are now.

Workers will be paid multiple medical expenses at the same time 

Workers who submit multiple medical expenses on the same day will receive one payment for the total amount, rather than individual payments for each submission.

There’s a new look for cheques for workers, employers, and service providers 

Our cheque stock will be replaced with a new, modern design that includes our updated logo.

Suppliers will have a simpler, easier way to work with us

We are launching a new supplier portal as part of the system transition. The portal is a self-serve tool designed to make working with us simpler and faster. Suppliers will have 24/7 access to view purchase orders, submit invoices, and get payment status updates. They can also update their own account information including banking details, mailing address, and contact details.

We're pleased to implement a solution that supports the needs of Nova Scotians as we streamline and strengthen our financial processes and continue to deliver exceptional service to our customers. 

If you have any questions, please email FinanceForward@wcb.ns.ca.