Questions and Answers- Employer Registration Form

1.    Why did you develop an online registration form for new employers to register for WCB coverage?

The introduction of a new online registration form is one example of how we’re evolving to meet the changing needs of the people we serve. The online form makes it easier for new employers to register for workplace insurance coverage, and, through this work, there will also be opportunities to improve internal processes for employer registration, allowing us to spend less time with paper work and more time supporting those we serve.

Employers now have three options available to register for coverage: online, in person and by mail/fax.

2.    How does the online registration form make it easier for new employers to register for workplace insurance coverage in Nova Scotia?

Previously, employers had to complete a print form and mail or fax the registration. Now, in addition to reducing our paper footprint, employers will receive a confirmation email immediately containing links useful to new employers. In addition, moving to an online registration form will create opportunities to improve internal processes so that employers are registered quickly and easily.


3.    You just launched a new website, and now a new online registration form. How do these help employers and injured workers?

Our corporate website plays a key role in how we serve our customers. The WCB recently launched a revised website that better supports our online customers based on feedback from users. The online registration form is another example of the enhancements we’re making to make it easier for Nova Scotians to interact with us through this important medium.

To ensure we continue to be responsive to the needs of Nova Scotians, we’re continuing to look at how we can better use technology to support the work we do and the people we serve.


4.    What if I don’t have access to register online?

Don’t have access to a computer? No problem. Please contact us at 1-877-211-9267 and we’ll mail you a form to complete.

5.    I’m having problems registering online. Who should I contact?

We’re sorry to hear you’re having problems registering online. Please contact us at 1-877-211-9267 and we’ll be happy to help you through the process.

6.    Why do you need personal information about me and my business to register for workplace insurance coverage?

The amount you pay for workplace insurance coverage depends on a number of factors including the type of business you operate and the industry you work in. The information collected on the Employer Registration Form is required to better understand the work you do so we can appropriately set your rate and premiums for coverage.

As well, the WCB requires personal information to ensure that we can continue to meet the needs of our employers. For example, there are times the WCB will need to correspond with different people within a business depending on the nature of the request, and the information provided on the registration form ensures all relevant contact information is located in one area.

If you have questions about specific aspects of the application form, please contact 1-877-211-9267.

7.    The information required for employer registration includes personal information. How is this information stored? Is it private and protected?

The WCB takes the protection of personal information very seriously, and we follow the provisions of the Freedom of Information and Protection of Privacy Act. The online employer registration form uses an encrypted site to ensure information is safely guarded in transit. Likewise, the information received is stored in a secure, password protected environment. This information is used to register and classify employers for workplace insurance coverage and it is not shared with any outside or third party companies.