What's Changing for Workers

We’re modernizing our systems and processes to provide you with better service and more online options. The following are some of the service changes we’ve made for workers.

What's New?

Improving Our Letters

   

   

 

These letters are for the purpose of example only and contain no real claim or employer details.

Our old letters could be confusing. Our new letters are easier to read, feature an updated design, and clearly highlight the information you need to know.

More Convenient Worker Payment Schedules

Workers who receive monthly payments by direct deposit can expect to receive funds in their bank accounts by the 12th of the month. Paper cheques will be mailed by the 12th of the month as well. Those who receive their payments by cheque should allow a few days to receive it in the mail.

If a holiday falls in the days leading up to the 12th of the month, payments may appear a little earlier, because we will process and mail payments earlier.

A payment schedule for 2019 dates can be viewed here.

Connecting With Your Case Worker

If you’ve been injured at work and need time off to recover, your case worker will call you. During that call, you’ll get to know your return-to-work team and we will ensure that we have everything we need to get your claim started quickly. After that, we’ll help get you connected to WCB Online too, so that you can have convenient access to your claim any time, day or night.