Over the past few days, WCB Nova Scotia has been adapting our operations in response to COVID-19.
Effective tomorrow, Thursday, March 19, we will be suspending our in-person service. It’s very important to note that as an operation, we are not closed. Our services continue, and we continue to provide the important services we need to.
Suspending in-person service means:
- Our facilities will be closed to the public, including all front-desk services;
- PMI exams are cancelled, and are being rescheduled;
- Meetings and case conferences should happen by phone or video, where possible; and
- Field representative visits, workplace visits, and any other in-person services will be postponed.
This temporary suspension of in-person services is needed for the safety of our employees, and for those we serve. And it’s about our organization doing what we can to help reduce the spread of virus.
We have made great progress in moving our employees to work remotely, in keeping with the government’s directive for public sector employees. This will continue. Where our employees need to be on-site, we have increased sanitation, are encouraging social distancing, and we continue to follow all directives of the Office of Public Health.
We are keeping our website
and phones lines up to date with information you need. We encourage you to contact us through our secure online services - MyAccount for employers
or WCB Online for workers
and tiered service providers
. As always, you can call us at 1-800-870-3331 during regular business hours.
Thank you for helping us prevent the spread of the COVID-19 virus.
For more on WCB Nova Scotia’s response to the COVID-19 pandemic, please visit wcb.ns.ca/COVID19.