New and Improved Login Process
Mult-factor authentication (MFA) is here. Our login page has a new look, and you will need to reset your password the first time you login.
Not receiving your one-time password? Find troubleshooting steps.
Click "Forgot Password" to upgrade
- The login page has a new look
- You’ll need to reset your password the first time
- You’ll also have to set up MFA before you can access your account
To upgrade, select “Forgot Password”—even if you remember your password.
You’ll be guided through resetting your password and setting up MFA
How to reset your password after the change
Follow these steps to update your password
- Enter your email address
- Click Next
- Select Forgot Password
- Click ‘Email code to’ (you must click the grey box to get the code)
- Go to your email to get the one time code
- Enter the code and select Verify
- Enter your new password, and re-enter it to confirm
- Click reset password
- Your password is now reset, complete the MFA steps one more time to login
Not receiving your one-time password?
- Make sure you entered the correct email address.
- If you're on the "Please enter the code" screen but haven't received a code, continue with the steps below.
- Check your Spam or Junk folder.
- Look for an email from donotreply@wcb.ns.ca. (Images may be blocked, but the email should still be there.)
- Check all your inbox tabs (such as Primary, Promotions, or Updates).
- Sign in to your email through your web browser (for example, Gmail, Hotmail, or Outlook.com) and check for the email there.
- Clear your browser's cache and cookies, then try again.
- If you still don't receive the code, contact your IT support team, or email service provider.