Fraud and Non-Compliance: What It Is and How You Can Help

Fraud and non-compliance have a negative impact on workers, employers, and the workers’ compensation system we all rely on.

It happens when someone lies, exaggerates, or leaves out information to get benefits or avoid responsibilities. This can make the system less fair and harder to sustain.

WCB works to prevent, find, and address fraud. Your report can help make sure support goes to the people who need it.

What counts as fraud or non-compliance

Fraud or non-compliance happens when someone gets—or tries to get—something they are not entitled to by being dishonest.

This can include lying, exaggerating, or leaving out important information. It can involve workers, employers, or service providers.

Examples of fraud and non-compliance

Workers

• Making an injury seem worse than it is, or delaying recovery or return to work to keep receiving benefits
• Working or earning income while receiving WCB benefits
• Falsely claiming travel or medical expenses (for example, claiming more mileage than travelled)
• Giving false or misleading information about whether an injury happened at work

Employers

• Not registering with WCB when required
• Reporting payroll incorrectly on purpose, including understating or falsifying payroll
• Not reporting workplace injuries, which may prevent workers from receiving benefits

Service providers

• Billing WCB for services that were not provided
• Submitting false or changed receipts, or billing for the same service more than once

How we handle reports

We take reports of suspected fraud and non-compliance seriously.

We review all reports. If there is enough information, we may investigate. People or organizations that break the rules may face consequences.

You can report anything you believe may be fraud or not in compliance with the rules.

We do not share whether an investigation is opened or the outcome of an investigation.

Can I report anonymously?

Yes. You do not have to give your name or personal information.

If you want to stay anonymous, let us know when you report.

You can share your contact information if you choose. This helps us follow up if we need more details. We only use your information for that purpose.

What to include in your report

To help us review your report, include as much detail as possible:

• Name and address of the person or business involved
• What is happening, where, and when
• Any other information you think is important

More detail helps us decide if an investigation is needed.

Can I provide photos or video?

We recommend that you do not collect photos or video yourself because of safety and legal concerns.

If you already have evidence, speak with an investigator before sending it.

How to report fraud or non-compliance

• Phone (Local): 902-491-8926
• Phone (Toll-free): 833-986-8477
• Email: tips@wcb.ns.ca
• Mail: Special Investigations, 137 Venture Run, Dartmouth NS B3B 0L9

Email security

Email travels over public networks and may be seen by a third party.

If you are concerned about privacy, consider reporting by phone.

Complaints about claim decisions

The SIU tip line is not for concerns about how your claim was handled.

To raise a concern about your claim:

• Contact the manager of your case management team
• Contact the WCB Client Relations Officer