Godfrey Jerry, Chief Operating Officer

Godfrey Jerry is a distinguished disability claims management professional with over 20 years of experience in the industry. His career is marked by his leadership at Manulife, Canada’s largest group disability insurer. Here he spearheaded large teams to deliver timely and effective case management, resulting in best-in-class claim outcomes. Before transitioning to WCB, Godfrey held the position of Head of Group Life, Individual Disability, and Federal Operations at Manulife, showcasing his expertise and dedication to the field.

As the COO, Godfrey oversees the organization's day-to-day operations. His role is pivotal in ensuring efficiency, effectiveness, and quality in service delivery. A key member of the executive leadership team, Godfrey collaborates on developing and implementing strategic plans that enhance operational efficiency, leveraging technology and streamlining processes. His commitment to improving the digital service experience and driving operational excellence aligns with the organization's goals of delivering exceptional service and achieving Return to Work (RTW) targets.

Godfrey is a results-driven leader who champions a fair and balanced claims management approach rooted in best practices. His leadership style is characterized by creating a positive, engaging, and thoughtful work environment. He firmly believes that empathy, communication, trust, and active listening are essential traits for high-performing teams. Under his guidance, teams are inspired to excel and deliver outstanding results. This reinforces his reputation as a transformative leader in disability claims management.