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How to Open a Gradual Onset Psychological Injury Claim

There are a few ways to report an injury and begin the process to open a gradual onset psychological injury claim. Whether it’s a psychological or physical injury, employers are required to report all injuries to the WCB that require medical attention or where the worker will lose time from work.

Employers: Open a Claim Online through MyAccount

As an employer, you can report an injury of any type through WCB’s MyAccount by filling out an injury report together with your worker. After the claim is submitted, a Client Care Navigator will reach out to you and the worker to talk about the next steps and help guide you through the claim process. 

Workers: Open a Claim by Phone

If you think you are experiencing a gradual onset psychological injury, you can open a claim in a few different ways based on what is best for you. 

Where possible, completing the injury report together with your employer online is the fastest way to get a claim started. 

If you are not able to fill out an injury report with your employer, you can open a claim on your own. You can open a claim on the phone by calling a WCB Client Care Navigator or by visiting a physician to complete a report. Client Care Navigators are trained experts in supporting people with psychological injury. 

They will:

  • Guide and support you in opening the claim
  • Connect you with resources and supports for return to work if needed 
  • Guide you through the process and help you understand your options from day one through to when a decision has been made about the claim.

Client Care Navigators are available to call. If one isn’t available to answer right away, you can leave a confidential voicemail, and they will most often respond within one hour.

Client Care Navigator Contact Number: 1-833-491-8889 or 902-491-8888

What to Expect When Opening a Claim

WCB Client Care Navigators are here to support workers and employers with gradual onset psychological injuries. They will guide and support workers and employers in opening a claim and are available throughout the process to answer questions. 

 As part of opening a claim, Client Care Navigators will speak with both the worker and employer. They will help you understand the process, connect you with other team members as needed, and keep you updated on next steps. This team will all work together to ensure you get the treatment you need and support you through your return to work journey.

Sharing Your Story

For workers, it’s important to know a WCB Client Care Navigator will need to ask you some beginning questions to get your claim started. You will need to share some basic information and are welcome to share more, however this is not the stage where we need all of the information required to make a claim decision.  Later in the process an Eligibility Specialist will need to gather all of the details about your experience.

The claim is open. What happens next?