Manage User Access

MyAccount lets you control who can access your WCB information and what they can do.

Each user has a role that determines what they can see and submit. Your MyAccount administrator is responsible for making sure the right people have the right access.

If you’re unsure what level of access to assign, check with your organization’s privacy, security, or HR team.

User roles

Only Account or Policy Administrators, Full Access, and Claims Only users can view claim-related information and letters.

Add or manage users

Add a new user

1. Go to Manage User Access
2. Select Create User and enter the person’s name and contact information
3. Select their access level and assign any relevant policies
4. Select Next to confirm
5. Select “OK” when the “Update in progress” message pop-up appears.

The new user will receive an email to set their password. The link expires in 24 hours. If it expires, they can select Forgot Password on the login screen to receive a new link.

Important notes

• Use a hyphen for names such as Mary-Lou or Jean-Luc
• Do not enter two names separated by a space
• If you have trouble adding a user, call 1-800-870-3331

Manage existing users

From Manage User Access, you can:

• Change a user’s access level
• Grant access to additional policies
• Delete a user

Change a user’s access

1. Select Manage User Access
2. Select the user and choose Edit
3. Select Edit Contact to update their access level
4. Select Update Access

Grant a user access to another policy

1. Select Manage User Access
2. Select the user and choose Edit
3. Select Add Policy
4. Choose the policy number and access level
5. Select Add Policy

Delete a user

1. Select Manage User Access
2. Select the user and choose Edit
3. Select the policy and choose the delete option
4. Confirm the deletion
5. Return to Manage User Access to confirm the user has been removed